Terms and Conditions

Conditions of Use

Traxxas.com is owned and operated by Traxxxas, LP ("Traxxxas"), "The Fastest Name in Radio Control," manufacturer of radio-controlled models. The site is offered as part of Traxxxas' overall commitment to providing service and parts support for our customers who do not have access to a local hobby dealer. This site is not intended to replace the service and parts support provided by thousands of local hobby dealers nationwide.

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. YOU ACKNOWLEDGE THAT BY ACCESSING OR USING THIS SITE, REGISTERING OR PLACING AN ORDER, YOU, YOUR HEIRS, AND ASSIGNS (COLLECTIVELY "YOU") ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THIS SITE.

Copyright and Trademark Notice

This site is owned and operated by Traxxxas. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Traxxxas. Copyright © 2002-2015, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Traxxxas or licensed for use by Traxxxas. All software used on the site is the sole property of Traxxxas, or those supplying the software. You may use the content of this site only for the purposes of viewing, shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Traxxxas' prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Traxxxas, LaTrax, and Ready-to-Race are registered trademarks, trademarks or service marks of Traxxxas. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Traxxxas. All other trademarks or service marks are property of their respective owners. The use of any Traxxxas trademark or service mark without Traxxxas' express written consent is strictly prohibited.

Disclaimer and Limitation of Regarding the Use of This Site

THE TRAXXAS.COM WEBSITE AND THE MATERIALS THEREIN ARE PROVIDED 'AS IS'. TRAXXAS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE TRAXXAS.COM SITE, ITS OPERATION, CONTENTS, INFORMATION, OR MATERIALS. TRAXXAS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TRAXXAS WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, TRAXXAS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT. YOU AGREE THAT TRAXXAS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE TRAXXAS.COM SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Typographical Errors / Product Availability

Traxxas strives in good faith to provide the most accurate information possible on this site. Policies, pricing, and item availability are subject to change without notice, and we reserve the right to limit quantities. Prices, quantities, and availability displayed on our site are subject to final approval at the time of order fulfillment. The inventory images are shown for representational purposes only. If we are unable to display the actual image of a product, Traxxas reserves the right to display a similar image for the one described in the product information. The actual product may vary from the similar image.

Web, e-mail offers, and other advertisements are subject to correction. If a product is listed at an incorrect price or with incorrect information due to typographical error or any other error in pricing or product information, Traxxxas shall have the right to refuse, modify or cancel any orders placed for the product listed with the incorrect information, regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled by Traxxxas, Traxxxas will issue a credit to your credit card account in the amount of the charge.

Product Availability

The online inventory is virtual and does not show real time inventory. Traxxxas strives in good faith to provide the most accurate availability information possible on this site and maintain the security and integrity of our order processing system. Inventory quantities are updated frequently throughout the business day. Traxxxas does not guarantee that items listed as 'in-stock' or 'available' on this site will be available at the time of order fulfillment. All inventory listed on the site is subject to prior sale by Traxxxas.

During the order process, placing an item in your shopping cart does not reserve the item (remove it from available inventory) until final checkout and credit card processing.

Links

This site may contain links to other sites on the internet that are owned and operated by third parties. Some of these third party sites are necessary to add functionality to this site, i.e. tracking numbers, etc.. By using this site, you agree that Traxxxas is not responsible for the operation of or content located on or through any such sites.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not guarantee our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Traxxxas reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Traxxxas reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. In order to minimize fraud, some orders placed over $750.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. For orders over $750.00 (U.S.), please call 1-888-TRAXXAS (1-888-872-9927) (U.S. residents only; outside the U.S., call +1-972-549-3000). We may require additional verifications or information before accepting any order. Traxxas.com is intended solely for Traxxxas' end user customers and currently does not accept large orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Traxxas.com.

Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our actual delivery constitutes our acceptance of your offer.

Sales Tax

Traxxxas charges applicable sales tax for items subject to tax.

For tax exempt institutions, please contact Traxxxas support at 972-549-3000 prior to placing any order. Traxxas.com orders are not tax-exempt.

System Abuse

Without limitation, you agree not to send, create or reply to so called e-mail bombs [denial of service concept] (i.e., e-mailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent), engage in spamming (i.e., unsolicited e-mailing for business or other purposes), or undertake any other activity that may adversely affect the operation or enjoyment of this site by any other person. Any unauthorized use of the materials appearing on this site or the site's functionality may violate applicable laws and could result in criminal or civil penalties.

Security

Traxxxas uses industry standard physical, electronic, and managerial procedures to help safeguard and help prevent unauthorized access, maintain data security, and correctly use the information collected online. Any passwords used for this site are for individual use only. You shall be responsible for the security of your own password outside the boundaries of the site. Traxxxas reserves the right to monitor your password and, at its discretion, require you to change it. If you use a password that Traxxas considers insecure, we reserve the right to require it to be changed and/or terminate your account.

Although Traxxxas takes appropriate measures to safeguard against unauthorized disclosures of information, Traxxxas cannot guarantee you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with the Privacy Notice. Inadvertent disclosures may happen as a result of unauthorized access (hack attempts) to the site. For more details, please see the Privacy Policy listed above.

Credit Card Authorization Charges

We accept Visa, MasterCard, American Express, and Discover. We do not add any credit card surcharges. Traxxxas reserves the right to place temporary authorization charges on your credit card in order to process your order. The charges are used to test that a credit card account is active and has credit available to accommodate the transactions. This test creates a temporary authorization transaction that appears on the account. The temporary authorization transaction is not necessarily equal to the actual amount charged, but rather an anticipated amount that is used until the actual charge is processed. The actual transaction amount will appear on the account once the transaction is finished processing. The temporary authorization charge is removed from the account within 30 days after it first appears. Temporary authorization charges will temporarily reduce the account's available line of credit or available cash by the anticipated amount. If for some reason the actual charge is canceled and not processed, the temporary authorization will automatically be removed from your account 30 days after it first appears. This is standard practice for credit card transactions that has been established by the card issuers, not Traxxxas.

Gift Cards

1. Gift Cards; Redemption.
Traxxxas, L.P., (Traxxxas) is the Card issuer and sole obligor to the Card owner. The Card is usable only up to the balance for products in the US available at Traxxas.com and for Traxxxas products at participating retailers. For balance inquiries/customer service, or to find participating retailers, call 1-888-872-9927 or visit Traxxas.com/gift-cards. Traxxxas may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not Traxxxas, will be sole obligor to Card owner.

2. Limitations.
The Card is not a credit/debit card and has no implied warranties. The Card is not redeemable for cash except when required by law and through Traxxxas’ centralized cash back program. Lost, stolen, or Cards used without permission will not be replaced so please safeguard your Card. The Card cannot be reloadable; resold; used to purchase other Cards; transferred for value; or for payment of non-Traxxxas products.

3. Risk of Loss.
The risk of loss and title for the Cards pass to the purchaser upon our electronic transmission of the Card to the purchaser or designated recipient. The Cards must be obtained from Traxxas.com, and you are responsible for safeguarding your Card and your email account from unauthorized use. We are not responsible if any Card is lost, stolen, or destroyed, or if your Card is used without your permission. We are not responsible for Card scams that request payment by Card. Traxxxas is not responsible for, and assumes no liability to you for, any unlawful conduct or fraud by any third party associated with any Card.

4. Use of Traxxas.com eGift Card in Violation of these Terms.
By using a Card, you agree to comply with these terms, and not to use a Card in any manner that is misleading, deceptive, unfair, or otherwise harmful to Traxxxas, its affiliates, or its customers. Traxxxas reserves the right to deactivate or reject any Card, cancel or limit orders, and bill alternative forms of payment if we suspect a Card is issued or procured fraudulently, unlawfully, or otherwise in violation of these terms.

5. Limitation of Liability.
TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT CARD.

6. General Terms.
The Traxxas.com Conditions of Use apply. No fees apply to Cards. We reserve the right to require additional verification of your identity, Card or account ownership, or provision of an additional payment instrument, before you are able to apply a Card to your account or to a purchase. When you purchase, receive, or apply a Card to your account, to a purchase, you agree that the laws of the State of Texas, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise between you and Traxxxas, and its affiliates related to your use of a Card. We reserve the right to change these terms and conditions without notice, from time to time at our sole discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that unenforceable term will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.

Pre-Ordering and Back-Ordering Products

Customers may pre-order and back-order out of stock Traxxxas products. When you place a pre-order or back-order, you are reserving the product before it is in stock and available. All pre-orders and back-orders MUST be paid in full to secure the reservation.

Pre-orders and back-orders are saved on a "first come, first serve" basis. An estimated time-of-arrival date will be displayed next to the order button on the product’s webpage and customers will be notified by email when their product has been shipped. If your order includes a pre-ordered or back-ordered model and other items, your in stock items will ship immediately and all pre-order and back-order items will ship when everything is in stock.

If you do not wish to make payment and officially reserve a pre-order or back-order but still want to know when the product is available for purchase, simply click the "Notify Me" button on the product’s webpage. Traxxxas will send you an email when that item is in stock and ready for purchase.